TERMS OF SERVICE
Finding the right piece takes time. We want your jewelry to feel like it belongs to you — reflecting who you are. In our online shop you can explore the pieces currently available. For any questions, simply reach out by email. We aim to respond as quickly as possible
STUDIO VISIT
our berlin-based studio welcomes you by appointment: come in, get a closer look at the collection and try on your personal favorites.
PRODUCTION & CUSTOMISATION
Each piece is one of a kind — handmade, unique, and non-reproducible.
If your size isn’t available or you’d like something similar to an existing design, feel free to reach out. Small-scale customization is possible, with a production time of up to 4 weeks. All jewelry is made to order to avoid overproduction. Some pieces may take a little longer to complete.
MATERIALS
We work primarily with tin — durable, non-tarnishing, and with properties similar to silver. Often combined with hand-picked natural stones
Our aim: to make design participation possible for everyone — one-of-a-kind pieces without compromise in quality or expression. If you have allergies, please reach out before ordering.
SIZING GUIDE
Rings: Measure the circumference of your finger with a soft tape or string and compare with our size chart.
Necklaces & bracelets: Select the length according to your preferred fit.
Not sure? Contact us — we’ll guide you to the right size.
JEWELRY CARE
Clean gently: Use mild, soapy water to remove residue. Rinse thoroughly and dry completely.
Polish softly: Use a dry polishing cloth to restore shine.
Handle with care: Avoid chemicals, abrasive cleaners or compounds — they may damage the surface.
With mindful care your piece will remain beautiful for years. If you need assistance or further guidance, contact us anytime — we’re here to help.
SHIPPING
Germany: shipping costs calculated at checkout
International: on request, depending on requirements
Free collection available at our Berlin atelier
PAYMENT
We accept PayPal, cash payments at the atelier, and other common payment options
RETURNS AND EXCHANGES
You have the right to return or exchange your order within 14 days of delivery. To do so, simply contact us within this period to register your return.
Exchanges (for example, for a different size or design) can be arranged upon request and are subject to availability. To meet the 14-day deadline, your cancellation request must be submitted before the period ends. A withdrawal form will be included with your shipment.
Refunds will be processed within 14 days after we have received and inspected the returned item. The refund includes the original shipping costs and will be made via the same payment method used for your purchase. Please note: return shipping costs are the responsibility of the customer, and items must be returned unworn, unused, in their original packaging, and complete with all accessories. If your order arrives visibly damaged, please refuse the package upon delivery. In such cases, we will provide a replacement free of charge.
REPAIRS & RECLAMATIONS
Our pieces are made to last. If something needs repair, just get in touch — we’ll find the best solution together.
NEWSLETTER
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STOCKISTS
You can discover selected pieces at:
Platte Concept Store e.V. — Berlin
Memhardstr. 8
10178 Berlin